Refunds & Returns Policy

Returns & Refunds Policy

RETURNS

RIGHT TO RETURN - APPLIES TO CONSUMERS ONLY

You have the legal right to return products within 14 days from the date on which the products are delivered to you within the terms set out below;

If you have changed your mind or submitted an incorrect order, to exercise your right to return, then then in line with the "The Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013" (which replaced the "Distance Selling Regulations" on the 13th June 2014) you must inform us of your decision within 14 days of delivery by contacting us here using the details found here: [Contact Us | Get Laid Beds].  The item must not be used and must be 'as new' when returned to us. We will need to know the details of your original order, including order reference number, name, address, the product details and date of order.

You are responsible for the cost of returning the products to us, unless your products are faulty (See Faulty Products) . If you wish to book a collection through us, the shipping costs incurred will be debited from the final refund to you. We reserve the right to charge an additional collection fee of up to £150.00 per attempt if the pre-arranged and confirmed collection date attempt fails. You will not be held liable for collection failures where the fault lies with us or our preferred courier.

If returning  products to us, they must be received undamaged. It is the customer's responsibility to ensure the product being returned has suitable packaging during transit to ensure it is not damaged. If we receive a return product that is damaged and unacceptable for repurpose, we will need to return the product to the customer. This will also incur a delivery cost at our discretion. A refund will not be processed in this instance.

The statutory 14-day return period does not apply to bespoke, customised or made-to-measure products. However, this will not affect your legal rights as a consumer in relation to made-to-measure products that are faulty. (See Faulty Products)

The statutory 14-day return period does not apply to products that have a protective or hygiene seal (e.g. mattresses and soft bedding accessories) where that seal has been broken. However, this will not affect your legal rights as a consumer in relation to mattresses and soft bedding accessories that are faulty. (See Faulty Products)

REFUNDS

We will make the refund using the same means of payment as you used for the initial transaction, unless you and we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

If you have changed your mind or submitted an incorrect order and have initiated a return (see Rights to Return) we will;

Reimburse you of all payments received from you, excluding the costs of basic delivery and any supplementary costs arising if you chose a type of delivery that was not the least expensive type of basic delivery offered.

Refund you without undue delay, and no later than; 14 days after the day we received the product(s) supplied back from you; or 14 days after the day you provide evidence that you have returned the product(s).

If your products and/or services have been deemed faulty in agreement with the company and you have initiated a return within the agreed guarantees (see Rights to Return and Faulty Products ) we will;

Reimburse you of all payments received from you, including the costs of basic delivery but excluding any supplementary costs arising if you chose a type of delivery that was not the least expensive type of basic delivery offered.

Refund you without undue delay, and no later than; 14 days after the day we received the product(s) supplied back from you; or 14 days after the day you provide evidence that you have returned the product(s).

FAULTY PRODUCTS

If you think the products and/or services we provide are faulty you should notify us immediately,  no later than 30 days from delivery of the products or performance of the services, by contacting us here [Contact Us | Get Laid Beds]. We will do our best to resolve the problem, including (at our option):

Repairing or replacing the defective products or components or services subject to specific product guarantees, the terms of which can be found here (Product Specific Information & Guarantees) and apply to this Contract.

Giving you a price reduction to reflect the defect; or

Giving you a refund of the product (in which case we will ask for the products to be returned to us (see Right to Return).

For more detailed information on your rights and what you should expect from us, please:

Contact us here [Contact Us | Get Laid Beds];

Visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.

If you are a consumer, nothing in this Contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.