Delivery/Collection Terms

Delivery
Standard Flat Packed Delivery

• Delivery dates will be arranged at the point of order online and confirmed via our acknowledgment email.

• Further delivery specifics are referenced on the delivery page on our website.

• We reserve the right to charge an additional Standard Flat Packed Delivery fee for each subsequent delivery attempt if the delivery fails where the fault is not with us or our third party delivery agents.

• We request 5 working days’ notice if you wish to postpone your delivery date. Failure to provide sufficient notice may mean the delivery date cannot be changed or a re-delivery fee may be charged.

• We use a number of delivery agents to ensure your product(s) are delivered efficiently and on the date requested. However, in the unlikely event that your product(s) have been delayed by circumstances outside of our control (including without limitation snow, floods, heavy traffic, road closures, sickness, industrial strikes etc.), the delivery agent may not be able to make the delivery on the date requested. In this event, they will aim to attempt the delivery at the next earliest convenience, but you acknowledge and agree that we may not be able to deliver on the revised date requested.

• Please be aware that the drivers are not insured to take any items into the threshold of your property, unless you have chosen to upgrade your delivery to include our White Glove or White Glove and Assembly services. In the unlikely event that you need to raise a complaint regarding damage caused to your property following a Get Laid Beds delivery attempt, this complaint must be made directly to the delivery agent. Get Laid Beds cannot be held responsible for this.

• If you have requested for your delivery to be left in a safe place, you do so at your own risk and we are not responsible for any missing or damaged products.

• Upon delivery, you will be asked to sign to acknowledge receipt of your items ordered with the delivery agent and inspect the items received for any patent defects to the product(s). It is your responsibility to check all product(s) are delivered as ordered. You should notify us immediately if any part of your order has not been received or is damaged.

• All deliveries, including international deliveries, are a non-guaranteed date and time service. Any timescales provided are a guide only and may be longer due to other variables, such as customs and local public holidays.

• We reserve the right to charge a redirection fee equal to the Standard Flat Packed Delivery fee paid should you change the delivery address after being dispatched from our warehouse. Address changes after dispatch may take up to 48 working hours to take effect.

• If you receive any items from Get Laid Beds that were not part of your order, you must allow Get Laid Beds or its agents to collect the items. Get Laid Beds will be liable for the carriage charges and we will do all we can to arrange a collection date that is convenient for you. However, this must be within 14 days of the error being discovered. You retain responsibility for the items until they have been collected for return to Get Laid Beds. Should you be unable to agree on a suitable collection date or our request to return the incorrect items is refused or ignored, we will pursue necessary action to recover our losses.

• Standard deliveries outside of the UK mainland (but within the UK territory), or to the following postcode areas are estimated delivery dates and times only and can take 3-5 days to arrive from the point of dispatch: AB, BT, DD, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, TD, TR, ZE. We’re unable to provide an estimated time of arrival for orders to these postcode areas. Delivery attempts are usually made between 8am and 8pm.

White Glove Delivery Service

• Our White Glove delivery service operates in eligible postcode areas in England, subject to scheduled route planning. We are not able to provide our White Glove delivery service to areas that fall outside the designated regions. Please refer to our White Glove postcode checker on our checkout page to confirm availability for this service in your area.

• A two man delivery team will deliver your product(s) to the room of your choice at the shipping address listed on the order, provided access can be reasonably gained and is safe for our team. Our team will not assemble your order on site with this delivery option.

• We request 5 working days’ notice, if you wish to postpone your delivery date. Failure to provide sufficient notice may mean the delivery date cannot be changed, or a re-delivery fee of up to the White Glove Delivery Service fee paid may be charged.

• Our White Glove delivery service operates 7am to 9pm Monday to Sunday, depending on eligibility and availability. If you provide a mobile phone number for your order, you will be sent a tracking link on the day of delivery - this will notify you when our delivery team are on another delivery prior to yours. You will be sent a text and email before your delivery to reference an ESTIMATED time of arrival. This will be sent the evening before and then again approx. 4-6 hours ahead of your estimated delivery time. You will also receive updated ESTIMATED delivery times on the day via text and email. These times may change through the day due to traffic, travel times and/or any delays beyond our control. Get Laid Beds cannot change or select the estimated arrival window.

• Where delivery fails because: (i) our delivery team is unable to access the property; (ii) there is no one at the property to accept the order; or (iii) if the delivery is refused, you will be required to pay the full White Glove delivery fee for each subsequent delivery attempt. No delivery fees will be refunded in these circumstances.

• A space large enough for a large 3.5 ton Luton size van (approximately 33 ft long, 7ft wide and 11 feet tall) must be available within approximately 100 metres or a very clear close view of the property. If no safe, legal and appropriate parking is provided, the service may not be completed. A redelivery fee equal to the White Glove Delivery Service fee paid will be charged if parking or access is not available on the day. If a parking permit or paid parking is required, the customer is liable for this and must provide this before delivery.

• If for any reason, replacement products or components need to be sent to you, this will be done using our standard delivery service to the shipping address originally provided on the order.

• This service may be withdrawn at any time at the sole discretion of Get Laid Beds.

• A responsible person aged 18 years or older must be at the property for the full duration of the delivery. If delivery is not possible due to this reason, there will be no refund given for the failed delivery.

White Glove & Assembly Delivery Service

• Our White Glove and Assembly delivery service operates in eligible postcode areas in England, subject to scheduled route planning. We are not able to provide our White Glove and Assembly delivery service to areas that fall outside the designated regions. Please refer to our White Glove and Assembly postcode checker on our checkout page to confirm availability for this service in your area.

• A two man delivery team will deliver your product(s) to the room of your choice at the shipping address listed on the order, provided access can be reasonably gained and is safe for our team. The items delivered will be unpacked and assembled by our delivery team and the packaging removed from your property. Our delivery team will not remove the hygiene packaging from any mattresses or bedding items delivered.

• We request 5 working days’ notice if you wish to postpone your delivery date. Failure to provide sufficient notice may mean the delivery date cannot be changed, or a re-delivery fee of up to the original deliver charge at the point of ordering may be charged.

• Our White Glove and Assembly delivery service operates 7am to 9pm Monday to Sunday, depending on eligibility and availability. If you provided a mobile phone number for your order, you will be sent a tracking link on the day of delivery - this will notify you when our delivery team are on the delivery prior to yours. You will be sent a text and email before your delivery to reference an ESTIMATED time of arrival. This will be sent the evening before and then again approx. 4-6 hours ahead of your estimated delivery time. You will also receive updated ESTIMATED delivery times on the day via text and email. These times may change through the day due to traffic, travel times and/or any delays beyond our control. Get Laid Beds cannot change or select the estimated arrival window.

• Where delivery fails because: (i) our delivery team is unable to access the property; (ii) there is no one at the property to accept the order; or (iii) if the delivery is refused, you will be required to pay the full White Glove and Assembly delivery fee for each subsequent delivery attempt. No delivery or assembly fees will be refunded in these circumstances.

• A space large enough for a large 3.5 ton Luton size van (approximately 33 ft long, 7ft wide and 11 feet tall) must be available within approximately 100 metres or a very clear close view of the property for the duration of the assembly (illustrative time scale is up to 1 hour per bed). If no safe, legal, and appropriate parking is provided the service may not be completed. A redelivery fee of equal to the White Glove & Assembly Delivery Service fee paid will be charged if parking or access is not available on the day. If a parking permit or paid parking is required, the customer is liable for this and must provide this before delivery.

• If for any reason, replacement products or components need to be sent to you, this will be done using our standard delivery service to the shipping address originally provided on the order. Get Laid Beds will not be responsible, financially or otherwise, for assembling replacement components or products that may need to be sent to you.

• This service may be withdrawn at any time at the sole discretion of Get Laid Beds.

• A responsible person aged 18 years or older must be at the property for the full duration of the delivery and/or assembly. If delivery or assembly is not possible due to this reason, there will be no refund given for the failed service.

• Please make sure access to the room of choice is clear as our delivery team will not be able to clear space, disassemble or move any items to make room for the bed assembly. If delivery or assembly is not possible due to this reason, there will be no refund given for the failed service.

Customer Collections

• Customer collections are available from our Leicester based factory provided we are notified at least 3 working days in advance.

• Full payment is to be made at point of order if you wish to collect your purchase.

• You can collect your product(s) (provided full payment has been received) from our Leicester factory on any weekday between 9.00am and 4.00pm. However, you will need to arrange this before visiting.

• Please provide proof of purchase and photo ID when collecting or else we may refuse to allow you to collect your order.

• Please observe and comply with all health and safety instructions given to you whilst on our site.