Refunds & Returns Policy
If you are not happy with your purchase for any reason or in the rare instance you have experienced any defects with the product(s) ordered, please contact us within 14 working days to see if we can resolve the issue. This could be determined through sending out a replacement product, part or an alternative solution that is suitable. If however, you are still unsatisfied with the product and wish to return, the following terms will apply:
- Returns must be notified to us in writing via email to [email protected].
- You must notify of us with your intention to return the product(s) within 14 days of the initial delivery date.
- All items purchased from us must be unused and returned in their original packaging. We will need to know your order reference, the model name and size of the model you are returning and the date of order.
- Due to hygiene reasons we are unable to accept back any mattresses or bedding products that have been removed from their original packaging.
- We will refund your money within 14 days of the return being accepted.
- Any shipping costs incurred will be refunded if the product is to be found defective as described and in accordance with the above.
- If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the "The Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013" (which replaced the "Distance Selling Regulations" on the 13th June 2014) you can do so providing you inform us of your decision within 14 working days of the delivery date. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return the item(s) you have up to 28 calendar days to do so at your own expense. Once the item is received at Get Laid Beds workshop, we will issue a full refund for the product to your original payment method used for the order. Please be aware that any shipping costs incurred will be debited from this as it's the customers responsiblity to cover delivery costs on returns for non faulty goods. This includes both the original outbound delivery and the inbound return delivery. Please note this policy does have some limitations and the aforementioned selling regulations do not apply to business customers.
All custom made beds and bespoke products that are made to the customers’ specific requirements and none standard items we sell will not fall under the same terms as above regarding our Refunds & Returns Policy unless the goods are to be found faulty and not to the correct specification as to which it was ordered.
